SlotPilot Privacy Policy
At SlotPilot, we respect your privacy and are committed to protecting the personal data you share with us when you play at slotpilot.com. This Privacy Policy explains how we collect, use, store, and protect your information, and what rights you have regarding your data. By registering an account with SlotPilot Casino, you agree to the practices described below.
Who We Are
SlotPilot Casino is operated by 3-102-950932 SRL, registered at 3rd Avenue, 37th Street, Office 101, Barrio Dent, San Pedro, Montes de Oca, San Jose Province, Costa Rica. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, Licence No. ALSI-202606003-FI1. Any disputes regarding our data practices are settled by arbitration under the civil procedure law of Cyprus. Throughout this policy, "we," "us," and "our" refer to the operator of SlotPilot.
Information We Collect
When you create an account, use our cashier, or contact our support team, we collect certain categories of personal information in order to provide our services responsibly and securely.
- We collect registration data such as your name, date of birth, email address, and country of residence
- We collect payment and transaction details, including deposit and withdrawal methods, wallet addresses, and amounts processed through fiat and cryptocurrency channels
- We track your gaming activity, including games played, wagers placed, and bonus participation, to improve our services and enforce our wagering requirements
- We record your communications with our live chat and email support
- We automatically collect technical data such as IP address, device type, browser information, and login timestamps
How We Use Your Information
We use the data we collect for legitimate business purposes connected to operating SlotPilot Casino. These purposes include account verification, fraud prevention, processing deposits and withdrawals, administering our welcome bonus and other promotions, and complying with legal obligations under our licence. We also use your information to communicate with you about your account, bonus offers such as our Monday Happy Spins or Friday Reload bonus, and important updates regarding our terms.
Where you have opted in, we may use your email address to send you information about new promotions, including our email confirmation bonus and loyalty programme updates. You may withdraw this consent at any time by contacting our support team.
Verification and Know Your Customer Checks
Documentary KYC is not required by default at SlotPilot. However, if we request identity verification documents, you must provide them, as verification becomes mandatory once requested and can take up to 21 days to complete. We use this information solely to confirm your identity, prevent underage access, and comply with anti-money laundering regulations.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information with the following categories of recipients where necessary to operate SlotPilot Casino:
- Payment processors and cryptocurrency platforms that handle deposits and withdrawals via Mastercard, Visa, Interac, MiFinity, Flexepin, bank transfer, and supported cryptocurrencies
- Game providers and live casino studios, such as those listed in our Providers window, to the extent necessary to deliver gameplay and verify outcomes
- Regulatory and law enforcement authorities where required by applicable law or our licensing obligations
- IT service providers who support the security and functionality of our browser platform and our installable app for PC and mobile
Third-party wallets are forbidden under our deposit and withdrawal rules, which means we only process payments through methods you control directly, further limiting unnecessary data sharing.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, and analyze how you interact with SlotPilot. Cookies help us keep you logged in, remember your currency preferences among EUR, ZAR, and supported cryptocurrencies, and understand which lobby categories, such as Megaways or Book Of titles, you visit most often. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.
Data Security
We are committed to protecting your data using appropriate technical and organizational measures. We encrypt sensitive information during transmission, restrict internal access to personal data on a need-to-know basis, and regularly review our security practices. Despite these measures, no system is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.
Data Retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records, including deposit and withdrawal history, are generally retained for the period required by our licensing authority. Once retention is no longer necessary, we securely delete or anonymize your information.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honor these rights wherever applicable.
- You have the right to request access to the personal information we hold about you
- You have the right to request correction of inaccurate or incomplete data
- You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
- You have the right to object to certain processing activities, including marketing communications
- You have the right to withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact our support team at [email protected]. We provide customer support in English, available 24/7 via live chat and email.
Restricted Jurisdictions
We do not offer our services to residents of certain restricted countries, including Afghanistan, Belarus, Cuba, DR Congo, Iran, Iraq, North Korea, Myanmar, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, USA, Ukraine, and Turkey. If you attempt to register from a restricted location, we may be required to collect additional information to verify your location and close your account where necessary. Players from Sweden remain eligible to use our services but are not offered bonuses under this policy.
International Data Transfers
As SlotPilot Casino serves players across Europe, South Africa, Brazil, and Canada, your data may be transferred to and processed in countries outside your home jurisdiction. We take reasonable steps to ensure that any such transfers are conducted with appropriate safeguards in line with applicable data protection standards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of SlotPilot Casino after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about how we handle your personal data, please reach out to our support team at [email protected]. We are available around the clock to assist you with privacy-related inquiries and any other questions about using SlotPilot Casino.